Terms & Conditions

To enroll your child, you must complete our registration process, providing accurate and current information about your child.

We reserve the right to accept or decline any registration based on our capacity and program availability.
The content of this website is for general information and use only. It is subject to change without notice. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose.

Your use of any information or materials on this website is entirely at your own risk. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Payments are to be made in accordance with the payment plan selected during registration.

Failure to make timely payments may result in the suspension or termination of services.
Children must be in good health to attend the daycare. In the event of illness or communicable diseases, please keep your child at home to prevent the spread.

We follow strict health and safety protocols. Parents are required to adhere to these policies.
A notice period is required for cancellation or termination of enrollment.

Serenity Family Services & Child Care Inc reserves the right to terminate enrollment for non-compliance with policies, disruptive behavior, or failure to meet payment obligations.
We ensure proper care, safety, and supervision of the children during their time at Serenity.

Parents/guardians are responsible for providing necessary information about their child, including any medical conditions, allergies, or special requirements.
Serenity Family Services & Child Care Inc reserves the right to update or modify these terms and conditions without prior notice. The updated version will be effective upon posting.

Serenity Family Services & Child Care Inc maintains a respectful and inclusive environment for all children, staff, and parents. We expect respectful behavior from everyone involved in our programs.

These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada.

Illness and Attendance: Our priority is to maintain a healthy environment for all children at Our Canadian Daycare. If your child shows signs of illness, such as fever, vomiting, or contagious conditions, please keep them at home to prevent the spread of illness. Refer to our illness policy for specific symptoms that require exclusion and the criteria for when your child can return.

Medication: For the safety of all children, our medication policy outlines the procedures for administering medication. Parents or guardians must complete and sign the necessary authorization forms, providing details about dosage and administration instructions. Medication will only be administered in accordance with these signed instructions.
Registration Procedures: To enroll your child, please follow our registration process. You'll need to provide accurate and current information about your child, including emergency contact information, medical history, and any relevant authorizations.

Fees and Payments: Details about the fees for our daycare services, including information on payment plans, schedules, and any associated financial obligations, are available upon registration.
Discipline: Our approach to discipline focuses on positive reinforcement and guidance rather than punishment. We maintain a nurturing and supportive environment while teaching children social and behavioral skills. We encourage open communication with parents regarding behavior concerns and solutions.

Daily Routines: We follow structured yet flexible daily routines that include age-appropriate activities, learning, playtime, meals, and rest. Our programs are designed to stimulate learning and development in a safe and engaging environment.
Security Measures: To ensure a secure environment, we implement various security measures, including controlled access, identification verification for pick-up, and regular safety checks of our facilities and equipment.

Emergency Protocols: Our staff is trained in emergency procedures and conduct regular drills for various situations, such as fire evacuations and lockdowns. Parents will be notified of any emergency situations and provided with information on the steps taken.
Communication: We maintain open communication with parents, providing regular updates on their child's progress, events, and any relevant changes in policies or procedures. We encourage parent-teacher interactions to ensure a collaborative approach to a child's development.

Parental Involvement: Parents are encouraged to participate in various activities, volunteer opportunities, and events to engage with their child's daycare experience.
Data Collection: Our privacy policy details how we collect, use, store, and protect personal information and data of parents and children enrolled in our daycare. We adhere to strict confidentiality and data protection measures.
Feedback: We welcome feedback from parents to continuously improve our services. Parents can provide suggestions or comments to help us enhance the daycare experience for children.

Complaints Procedure: In case of any concerns or complaints, a specific procedure is in place for parents to follow. We take all complaints seriously and address them promptly and fairly.

Policies

A Non-Profit Organization